I am writing to let you know that you have one heck of an employee in Lynsey. Last summer, I was asked to investigate bus costs for mobile tours. I had seen Werner around campus before so I called there first and was lucky enough to get patched through to Lynsey. So lucky! Lynsey knows EVERYTHING, she not only helped me figure out which kinds of buses I could order, but helped point out bus restrictions in Atlantic City, extra toll expenses in New Jersey. Details I would have never thought of. She provided me with an estimate, put a hold on the date and we did not speak again for a few months. A few months later, a bit panicked having been assigned the responsibility of arranging 12 mobile workshops (something I had never done), I called Lynsey. She knew exactly who I was, what I had ordered and talked me down off the anxiety ledge. I felt better. She answers emails super promptly, which just erases that worry, and never seems annoyed when you say, email her 7 times in one day because you’re a bit freaked out. She was super flexible working with me about the changing sizes of the tours. She never once made me feel like I was making her job harder with all the changes, in fact, she made me feel like she was in my corner, working quietly behind the scenes to make my tours a success. She made all the difference. The bus tours were not a great worry because I knew I had Lynsey working with me.