Privacy Policy

Last updated: March 2026

Werner Coach ("we," "us," or "our") operates the wernercoach.com website and provides charter bus transportation services. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly when you:

• Submit a quote request or contact form
• Call or email us to inquire about services
• Book a charter bus trip
• Make a payment

This information may include your name, email address, phone number, organization name, trip details (dates, locations, passenger count), and payment information.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information through Google Analytics, including:

• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms
• General geographic location (city/region level)
• Device type (desktop, mobile, tablet)

This data is collected in aggregate and is not linked to your personal identity. We use it to understand how visitors use our website and to improve our content.

How We Use Your Information

We use the information you provide to:

• Respond to quote requests and inquiries
• Coordinate and schedule charter bus trips
• Process payments
• Communicate with you about your booking (confirmations, schedule updates, driver assignments)
• Improve our services and website

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information Sharing

We may share your information only in the following circumstances:

• Service providers: We use third-party services for payment processing (iPOS Pays), website analytics (Google Analytics), and email communication. These providers receive only the information necessary to perform their services and are contractually required to protect your data.
• Legal requirements: We may disclose information if required by law, court order, or government regulation, or to protect the rights, safety, or property of Werner Coach, our customers, or the public.
• Regulatory compliance: As a USDOT-regulated motor carrier, we are required to maintain certain records per federal regulations. These records are disclosed only to authorized regulatory agencies upon lawful request.

Payment Processing

Online payments are processed through iPOS Pays, a PCI-compliant payment processor. Werner Coach does not store credit card numbers or full payment card details on our website or servers. All payment transactions are encrypted using industry-standard SSL/TLS protocols.

Cookies

Our website uses cookies through Google Analytics to analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies will not affect your ability to browse our website or submit quote requests.

Data Retention

We retain quote request information and booking records for as long as necessary to provide our services and meet our regulatory obligations as a motor carrier. You may request deletion of your personal information by contacting us, subject to any legal retention requirements.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

SMS and Text Message Communications

Werner Coach operates an SMS notification program for employees. Participation is strictly voluntary and requires written consent obtained during in-person onboarding.

• Who receives SMS: Only employees (drivers and staff) who have explicitly opted in by signing a consent form during onboarding.
• What we send: Operational messages only, including shift reminders, trip assignments, and schedule updates. Message frequency varies based on scheduling.
• Your number: We do not sell, rent, or share employee mobile phone numbers with third parties for any purpose.
• Opt out: Reply STOP at any time to unsubscribe. You will receive no further messages. Reply START to re-enroll.
• Help: Reply HELP for assistance, or contact dispatch directly at (610) 933-7100.
• Costs: Message and data rates may apply depending on your mobile carrier plan.

This SMS program is separate from any customer communications. Werner Coach does not send unsolicited text messages to customers or members of the public.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

• Email: contact@wernercoach.com
• Phone: (610) 933-7100
• Mail: Werner Coach, 144 Chester Ave., Phoenixville, PA 19460